Menuju Good Governance: Inovasi Pelayanan Publik Berbasis Digital di Kantor Imigrasi Kelas II Non-TPI Kediri Jawa Timur

Abdul Basir Donny Polanunu, Najamuddin Khairur Rijal

Abstract


This study examines how digital-based public service innovation is carried out by the Kediri Immigration Office. This digital-based public service innovation is an effort to realize good governance. The importance of good governance is inseparable from the problems of public services, which have been their own problems, especially those related to service efficiency. That is what underlies the Kediri Immigration Office to develop various digital-based innovations in an effort to provide excellent service. Through data collection from interviews and observations and supported by literature sources, the results of the study indicate that various public service innovations have been carried out by the Kediri Immigration Office. These innovations include an online passport queue application, Whastapp Gateway, drive-thru, eazy passports, and human rights-friendly stops. This is a realization of the slogan I’m Redi Dinanti towards the realization of good governance.


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DOI: http://dx.doi.org/10.52423/neores.v3i1.18108

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